Unbilled scope changes
Scope changes that get delivered, and never billed.
A client asks for one more concept round, one more revision, one more workshop. The team says yes, does the work, and the change never reaches an invoice. Multiply that across a year and it is often the biggest margin leak in the agency.
Signs it is happening
01
Projects finish over hours but on budget
02
Change requests live in email threads and meeting notes
03
Write-offs happen quietly at billing time
04
Nobody can say how many changes were delivered last quarter
Why it happens
It is almost never because the people are careless. It is how the work is set up around them.
No moment of capture
Changes are agreed verbally in meetings, so nothing records them.
No owner
Nobody is responsible for turning a change into a priced line.
Awkwardness
Asking a long-standing client to pay for a small extra feels uncomfortable, so it's skipped.
How TINKR fixes it
- 1Capture in the meetingDecisions and scope changes are extracted from the meeting record into the project.
- 2Price against your own ratesEach change gets an estimate from your own rates.
- 3Approve in a batchChanges over a threshold go to the founder; the rest go straight to the invoice queue.
How we measure it. The Diagnostic counts unbilled scope changes per quarter from your time entries and invoices, and puts a euro value on them.
Common questions
What counts as a scope change?
Any work delivered outside the agreed scope or estimate: extra meetings, extra deliverables, extra rounds.
Won't billing for changes upset clients?
Clear, small, agreed lines usually land better than a large overrun conversation at the end.
Find out what the way you work is costing you.
Start with a free 30-minute call. We'll look at how the agency runs and tell you honestly where to start: a Diagnostic, a rebuild or a one-day workshop.
Scoped on a call, fixed before we start Measured from your own data Two weeks to a ranked roadmap Run online, around your calendar Your tools stay, integrated EU data, by default Scoped on a call, fixed before we start Measured from your own data Two weeks to a ranked roadmap Run online, around your calendar Your tools stay, integrated EU data, by default